Plans that grow with your volume.
A monthly plan covers the platform — the console, tickets, workflows and the API. Voice and text are billed per use on top, so you pay for the work the agent actually did. No per-seat licences, no minimum commitment.
Starter
For a first channel and a small volume.
- Self-serve onboarding
- Chat support
- 2 agents
- WhatsApp integration
- Voice AED 1 /min · Text AED 0.10 /msg
Pro
For teams running real volume across channels.
- Self-serve onboarding
- Human support
- 5 agents
- 3 app integrations (Slack, WhatsApp, Telegram)
- Voice AED 0.75 /min · Text AED 0.075 /msg
Growth
For higher volume and a dedicated setup.
- Guided onboarding
- Dedicated support
- Your own voice
- 25 agents
- 10 app integrations
- Voice AED 0.50 /min · Text AED 0.05 /msg
Custom
For scale, procurement and bespoke terms.
- Everything in Growth
- Volume voice & text rates
- Unlimited agents
- Custom integrations
- SLA and onboarding to fit
Prices in AED. Yearly billing shows the discounted per-month equivalent (10% off). Voice and text are usage rates charged on top of the monthly plan.
| Compare plans | Starter | Pro | Growth | Custom |
|---|---|---|---|---|
| Monthly price | 100 | 1,000 | 10,000 | Let's talk |
| Usage rates (charged on top) | ||||
| Voiceper minute | AED 1 | AED 0.75 | AED 0.50 | Volume rate |
| Textper message | AED 0.10 | AED 0.075 | AED 0.05 | Volume rate |
| Onboarding & support | ||||
| Onboarding | Self-serve | Self-serve | Guided onboarding | Talk to sales |
| Support | Chat support | Human support | Dedicated support | Dedicated support |
| Your own voice | ||||
| Team & integrations | ||||
| Agents | 2 | 5 | 25 | Unlimited |
| App integrationsSlack, WhatsApp, Telegram | 1 (WhatsApp only) | 3 | 10 | Custom |
| Platform | ||||
| All four channels — QR voice, chat, email, phone | ||||
| Support console & human takeover | ||||
| Tickets, SLAs & workflows | ||||
| Knowledge base & analytics | ||||
| REST API & webhooks | ||||
Takallam is pre-launch. These are the plan structures the first cohort is being onboarded on; final rates are confirmed when you join. Voice and text usage is billed per interaction on the channel it happened on.
A plan for the platform, usage for the conversations
Your monthly plan covers everything the platform does. On top of that, you are billed for the conversations the agent actually handled — voice by the minute, text by the message — at the rate for your plan. A quiet month costs less than a busy one, and moving up a plan lowers your per-unit rate.
- The monthly fee covers the console, tickets, workflows, knowledge base, analytics and the full API — on every plan.
- Voice is billed per minute and text per message, because a connected call does not cost the same to deliver as a chat.
- Higher plans carry lower usage rates, so the more you run, the less each conversation costs.
- No per-seat licences — the agent count is a plan limit, not a per-head charge.
The whole platform is included
There is no tier where the knowledge base is locked, no add-on price for the API, no premium level that unlocks tickets. Plans change your limits and your usage rates — not which features you get.
All four channels
QR voice, in-app and web chat, email and phone. Switch on the ones you need and add the others whenever you want.
The email channelThe support console
One inbox across every channel, with the full history of the customer attached to each conversation.
Inside the consoleHuman takeover
Your team steps into the same thread the AI was in, with the transcript already sitting there.
Tickets and SLAs
For the things that genuinely need tracking after the conversation itself has ended.
The knowledge base
Built from your website, extended with your own documents, editable by anyone you give access to.
How the knowledge base worksWorkflows
When, then, if — with run history behind it. Not a paid automation tier bolted on later.
See the workflow builderAnalytics
What customers ask, what the AI resolved, where it escalated and what it escalated for.
API and webhooks
The whole platform is an API, with signed webhooks. No enterprise plan standing in front of it.
Read the developer docsWhat counts as one interaction
Usage is billed per interaction on the channel it happened on. A unit has to be unambiguous before a rate attached to it means anything, so here is the definition, channel by channel, in the same words we use on the invoice.
- QR voice — one scan and the conversation that follows it. Switching to text partway through does not open a second one.
- In-app and web chat — one conversation, not one message. Six questions in a row is one interaction; a new thread the next day is a new one.
- Email — one thread, not one message. A reply going back and forth continues the same interaction; a fresh thread next week is a new one.
- Phone — one answered call. Ringing, engaged tones and calls that never connect are not interactions.
- Human takeover does not create a second interaction. Whether the AI finished it or your team did, it is one conversation.
Pricing questions, answered plainly
What does the monthly plan cover, and what is billed on top?
The monthly plan covers the whole platform — the console, human takeover, tickets and SLAs, the knowledge base, workflows, analytics and the full API. Nothing there is locked behind a higher tier.
On top of the plan you are billed for usage: voice by the minute and text by the message, at the rate for your plan. Higher plans carry lower usage rates.
How does yearly billing work?
Yearly billing is 10% cheaper than monthly. The toggle on this page shows the discounted per-month figure — so Starter is AED 90/mo instead of 100, Pro is 900 instead of 1,000, and Growth is 9,000 instead of 10,000 — charged annually.
What is the difference between voice and text rates?
Voice is billed per minute and text per message, because a connected phone call costs more to deliver than a chat message. Both rates drop as you move up a plan: voice goes AED 1 → 0.75 → 0.50 per minute, and text goes AED 0.10 → 0.075 → 0.05 per message from Starter to Growth.
What are "agents", and are they the same as seats?
An agent is an AI agent you configure — a persona with its own knowledge, voice and actions. The agent limit (2 on Starter, 5 on Pro, 25 on Growth) is a plan limit, not a per-head licence. You can invite as many human teammates into the console as you like at no extra cost.
Which app integrations are included?
Starter includes WhatsApp. Pro adds Slack and Telegram for three in total. Growth includes ten integrations, and Custom covers bespoke ones. These connect Takallam to the tools your team already works in.
What is "your own voice"?
On Growth and Custom, we can build a custom voice for your agent rather than using a stock one — so the phone and QR-voice channels sound like your brand. It is included from the Growth plan up.
Do we have to sign an annual contract?
No. Monthly plans have no minimum commitment — you can pay month to month. Yearly billing is optional and exists only to give you the 10% discount if you want it.
When do we actually get charged?
Takallam is pre-launch and onboarding a first cohort in the UAE. The plan structure on this page is what that cohort is being set up on; your exact rates are confirmed when you join. Join the waitlist and we will walk you through it against your real channels and volume.
Find the plan that fits your volume
Tell us which channels you need and roughly how many conversations you handle in a month. We will point you at the right plan and confirm your rates.
Plans in AED · monthly or yearly · usage billed per interaction · no per-seat licences